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SHIPPING RETURNS

Shipping Conditions

Products are shipped on the next business day after payment is confirmed. You will receive tracking number to follow the progress of your delivery.

Shipping Fee

  • Express delivery is available in all European countries, except Switzerland, Iceland and Luxembourg.
  • We are happy to offer shipping costs on orders over 150€. For orders of lower amounts, the rates and delivery times apply according to the method and location chosen.

                2 hours express delivery – available for deliveries in Lisbon, Oeiras and Cascais
                Same day delivery – available for deliveries in Lisbon, Oeiras and Cascais
                Next day shipping – Portugal mainland and Spain
                Islands – 3 to 5 working days
                Europe (excluding Iceland, Luxembourg and Switzerland) – 3 to 5 working days

Returns & Exchanges Conditions

  • Contact us at shop@cai-ki.com if you wich to make a return. Is FREE of charge
  • You have 14 days after receiving your order to make an exchange or return through our portal https://go.ifreturns.com/en/cai-ki in the case of domestic orders. The items must be unused and in the same condition in which they were received and include the original labels and packaging.
  • Please note that there is no right of return for deliveries outside the European Union, except in the United Kingdom.
  • If you are returning a faulty item or exchanging for the same item in an alternative size, please use the same portal (https://go.ifreturns.com/en/cai-ki).
  • If you have any problems or questions during the process, please contact shop@cai-ki.com

Refunds

  • Please allow 10 working days from the date the package is received for returns to be inspected and processed. You will receive an email notification once your refund has been processed.